Keeping a Happy Face: Managing Emotions in Teen Jobs
Keywords:Teenagers, Adolescents, Service sector, Emotional labour
AbstractIn Canada, many teen women hold jobs, particularly in the service sector, yet we know very little about their experiences as workers. This paper examines teen women's understandings of emotional labour as experienced within their frontline service jobs. We consider the broader significance of these findings in light of current literature on emotional labour and gender.
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